Shipping policy
Shipping Policy
Thank you for shopping with Tahitian Sunrise Co.
We carefully package each order to help ensure your products arrive safely and ready to enjoy.
Processing Time
Orders are typically processed within 3 to 4 business days after purchase.
Processing times may increase during holidays, sales events, product launches, or periods of high order volume.
Shipping Time
Shipping time varies depending on destination and carrier selected at checkout.
Once an order has been shipped, delivery timelines are controlled by the shipping carrier and are outside of our control.
Tracking Information
Tracking information will be provided once your order has been fulfilled and shipped.
Please allow time for tracking updates to appear.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
Tahitian Sunrise Co. is not responsible for orders shipped to incorrectly entered addresses.
Delayed, Lost, or Damaged Packages
We are not responsible for carrier delays, weather events, customs delays, or lost packages once an order has been accepted by the shipping carrier.
If your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the package and products
- A description of the issue
Contact
If you have questions about shipping or your order, please reach out through our Contact page.